The terms, in plain English.

The agreement.

This is a contract between you and Scoutr. “You” means the person using Scoutr or, if you're using it on behalf of a business, the business itself. If you're agreeing on behalf of a business, you're confirming you have the authority to bind that business. “Scoutr”, “we”, and “us” means the Scoutr platform and the team operating it from Australia.

These terms, together with our Privacy Policy, make up the whole agreement between us. By creating an account, purchasing a report, or using any part of the Scoutr service, you're confirming that you've read and accepted these terms.

What Scoutr is.

Scoutr is a consumer intelligence platform. You give us a store URL, we read 15+ public sources (reviews, forums, social, search trends), synthesise what we find, and deliver the output as a report.

Two products:

• $97 Report — a one-off consumer intelligence snapshot, delivered in about 15 minutes. Includes the Site Builder Pack.
• $297/month Intelligence — an ongoing subscription. The pipeline re-runs daily, all five Data Packs stay current, you get alerts when things change, and you can track multiple URLs. $247/month if paid annually.

The product evolves — features get added, data sources change, outputs improve. We'll give reasonable notice before removing anything material that you rely on.

Your account.

You need an account to use Scoutr. Any email address works — it doesn't have to be a work email. By signing up, you agree to:

• Give us accurate information and keep it current
• Keep your password secure; don't share login credentials
• Take responsibility for activity under your account
• Tell us straight away if you think your account has been accessed by someone else — hello@scoutr.world

One account per person. Don't create multiple accounts to work around plan limits or pricing.

What you can't do.

Scoutr is a tool for running and growing your own business. You agree not to:

• Scrape, harvest, or systematically extract data from the Scoutr platform itself (this is about the platform, not about the intelligence we deliver to you — you can do whatever you want with your own reports)
• Reverse-engineer or try to access the underlying pipeline, models, or prompts
• Resell, sublicense, or white-label Scoutr's intelligence as your own product
• Use Scoutr to build a directly competing consumer intelligence product
• Use the platform for surveillance or tracking of individuals (Scoutr reads brand-level public data, not personal data about specific people — don't try to configure it otherwise)
• Work around access controls, rate limits, or usage restrictions
• Access the platform through automated means outside our published interface
• Use Scoutr for anything illegal in the jurisdiction you operate from

If you're doing something the terms don't explicitly allow but also don't explicitly forbid and you're not sure, email us and ask. We'd rather tell you yes or no than surprise you later.

How payment works.

You pay $97 USD up front via Stripe. The report is delivered to your dashboard within 15 minutes of payment clearing. No recurring charges, no auto-renewal.

Billed $297 USD monthly via Stripe, starting the day you subscribe. Auto-renews each month until you cancel. Annual plan is $247/month, billed upfront for 12 months.

Cancellation is immediate in effect on billing (no future charges) but your access continues through the end of the current billing period you've already paid for.

We'll try to process it again and let you know by email. If it still can't be processed after a reasonable grace period, access is paused until billing resumes. Your data isn't deleted — it's just paused.

We'll give you at least 30 days' notice before any price change affects your subscription. If you don't accept the change, cancel before it takes effect.

Prices exclude any GST, VAT, or sales tax your jurisdiction requires. Where applicable, Stripe collects these at checkout.

Fees already charged for the current billing period are non-refundable except where required by law — Australian Consumer Law and equivalent legislation in other jurisdictions give you rights we can't contract around.

Cancelling your subscription.

You can cancel Intelligence at any time. Two ways:

• One-click cancel from your dashboard account settings
• Email hello@scoutr.world from the address on your account

There's no cancellation fee. No winback sequence. No “are you sure?” forms. After you cancel, your access continues until the end of the billing period you've already paid for, then stops. Your data is retained for 30 days after access ends so you can export it if you want to — see the Privacy Policy for retention details.

What belongs to you.

Anything you input into Scoutr — your store URL, any configuration, any notes — remains yours. You grant Scoutr a limited licence to use this input solely to run the pipeline and deliver the service you paid for.

The reports, Data Packs, and intelligence outputs Scoutr generates for your account are yours to use in your business. Paste them into your Shopify store. Send them to your Meta campaigns. Put them in board decks. Share them with your team, your agency, your lawyer.

The one limit: you can't redistribute, resell, or publish the outputs as a standalone product for other people's commercial use. That means no "I'll subscribe to Intelligence and resell the reports to other DTC brands." If you want to resell in any form, email us — there are reseller and white-label paths we'll talk through case by case.

If you share feedback or suggestions, we might use them to improve Scoutr without owing you anything for the idea.

What belongs to us.

Scoutr as a platform — the software, the pipeline, the prompts, the design, the brand, the methodology, the underlying models, this website — is ours. These terms don't transfer any of that to you.

You get a licence to use the platform as long as your account is active and you're within these terms. That's it.

About the data we read.

Scoutr's intelligence is built from publicly-available content posted on third-party platforms — Amazon reviews, Trustpilot ratings, Reddit threads, YouTube comments, TikTok posts, competitor product pages, Google Trends data, and similar public sources. We don't own that content. The platforms where it was posted have their own terms.

A few things you should know:

• Consumer sentiment reflects what people publicly posted — it's signal, not gospel. Treat it as evidence for decisions, not proof.
• Scoutr's outputs are decision support. Final business decisions — what to sell, what to charge, what to say — remain yours.
• Data availability from specific sources can change if those platforms restrict scraping. That's outside our control; we do our best to adapt.
• Synthetic Audience outputs are AI simulations of buyer reactions. They're useful for pre-testing ads, but they're not statements from real people.
• You're responsible for ensuring your use of Scoutr intelligence complies with the laws that apply to your business and jurisdiction.

Accounts you connect to Scoutr.

Scoutr lets you connect accounts you own on third-party platforms — TikTok, Meta (Instagram and Facebook), Shopify, Klaviyo, Mailchimp, and others as we add them. These connections are optional and you initiate each one.

When you connect an account, the following applies:

• You're agreeing to that platform's terms of service (including its developer and API terms), in addition to these Scoutr terms
• You're confirming you have the right to grant access to that account (you own it or have authority to connect it on behalf of your business)
• Scoutr will use the access you grant only for the purposes described in our Privacy Policy, primarily to generate intelligence and drafts for your Scoutr account
• You can revoke access any time from your Scoutr Settings or from the platform itself; we delete the connected-platform data within 30 days of disconnection
• If a platform's terms require us to act — for example, by deleting data on receipt of a compliance webhook, or stopping access on their instruction — we'll do so even if you haven't asked

If a platform changes its terms in a way that materially restricts what Scoutr can do for you, we'll tell you and adjust the relevant features. We don't promise that any one connector will be available indefinitely — the upstream platforms can change their policies and we adapt.

You agree not to use connected platforms in ways the platform itself prohibits — for example, you won't use Scoutr to circumvent rate limits, scrape data the platform doesn't allow API access to, or post content that violates the platform's community guidelines.

What we promise.

We promise that Scoutr will materially do what we say it does, that we'll work in good faith to keep it running, and that we'll fix bugs we become aware of.

Nothing in these terms limits rights you have under Australian Consumer Law or equivalent legislation where you live that we can't legally contract around.

What we're responsible for.

To the maximum extent permitted by law:

• Scoutr's total liability to you for any claim arising from or related to these terms is capped at the fees you've paid us in the 12 months before the claim
• We're not liable for indirect, incidental, consequential, or special damages — including lost profits, lost business, reputational harm, or data loss
• These caps apply regardless of the legal theory (contract, negligence, or otherwise), even if we've been warned the damage was possible

Nothing here limits our liability for anything that can't be excluded by law — including death or personal injury caused by our negligence, or fraud.

When we'd end it.

We'd suspend or terminate your account if you materially break these terms, fail to pay after a reasonable grace period, or if continued access would harm the platform or other customers.

We'll tell you before terminating where we can. In serious cases (fraud, abuse, platform attack) we might have to act immediately and explain afterwards.

On termination, your data is retained for 30 days in case you want to export it, then deleted per the Privacy Policy. The parts of these terms that naturally need to outlive the agreement — IP ownership, liability caps, governing law — survive termination.

Governing law.

These terms are governed by the laws of Australia.

If we have a dispute, we both agree to try to resolve it in good faith by talking to each other first. Either side can start that conversation by emailing the other with a written notice of the issue. If 30 days pass without resolution, either side can take it to the Australian courts.

Changes, and how to reach us.

We'll update these terms when something material changes — a new product, a new legal requirement, something we've learned we need to say more clearly. When we do, the “Last updated” date at the top changes, and for anything that affects you meaningfully we'll email you at least 14 days before the new version takes effect.

If you don't agree with an update, you can cancel before it comes into effect and the old terms apply to your final period. Continuing to use Scoutr after a change takes effect means you accept the new terms.